Shipping & Returns
Thanks for shopping with us! We know you are just as excited to receive your new purchases as we are to ship them out to you. Please see below for some facts about our current shipping policy:
Orders placed online through our website typically ship out within 1-2 business days (during periods of high volume, such as promotional sales or during the holidays, it can take a bit longer).
Orders placed with expedited shipping before 11:00 am EST will ship out the same day. Orders placed with expedited shipping after 11:00 am EST will ship out the next business day.
- FEDEX Smartpost/Ground shipping – delivery within 8 business days after leaving our warehouse in CT
- FEDEX 2-Day – delivery within 2 business days after leaving our warehouse in CT
Orders placed over the weekend will ship out the next business day (Monday)
Original shipping charges are not eligible for refund on orders that were shipped on time and correctly.
As much as we love our products, we understand that not everything our customers buy is going to work out perfectly. Such a bummer! We are more than happy to help out with any returns or exchanges that may come up to help make life easier. Please see below for some facts about our return and exchange policy:
- Please go to https://sailtosable.loopreturns.com/#/ to begin your return using the customer PO number provided in your order confirmation email
- Returned merchandise must be received by us in the same condition as it was received by you (with tags attached).
- All monogrammed items are FINAL SALE.
- We offer exchanges ONLY for full priced items purchased with a discount code over 15%.
- In an effort to keep up with the demand, exclusive collaboration styles (like Palm Beach Lately) are not eligible for full refund, just merchandise credit.
- Merchandise purchased at Sail to Sable wholesale boutiques is not eligible to be returned through Sail to Sable – please contact the store that you purchased the item at.
- Merchandise purchased during Warehouse Sales (online and pop-ups) is considered Final Sale.
- Final Sale items are not eligible for return or exchange. All merchandise from the "SALE" section on www.sailtosable.com is FINAL SALE.
Please note: we ask for up to 14-21 business days to process all returns and exchanges (you’ll find that often times we take care of these quicker!), but during periods of high volume (such as promotional sales or the holiday season) it can take a bit more time. We appreciate your patience and flexibility while we are still growing as a company!
RETURN SHIPPING (on eligible items only):
Please go to https://sailtosable.loopreturns.com/#/ to begin your return using the customer PO number provided in your order confirmation email.
- Securely package your return and send it back to us using the return shipping label provided.
- An $8.00 return shipping fee will be deducted from your refund (if it is refund eligible).
- If you choose an exchange, Sail to Sable will cover the cost of the first return shipping.
- Please keep a record of your return tracking number.
Please note: Any returns sent back to our warehouse without a Return Authorization issued by our Customer Care team will automatically be processed as merchandise credit onto an e-gift card.
- Within 15 days of delivery: Full refund or exchange for another size/color or item of equal value
- Items Purchased with a Promotional Code of over 15%: exchange only for another size/color or item of equal value
- All monogrammed items are FINAL SALE and not eligible for return or exchange
Once in a blue moon, an item can slip through the cracks at the factory or at our warehouse and arrive to our customer’s front door in less than ideal condition. We are sorry about this! When that happens, we want to do right by our customers. Please see below for some facts about how we handle damaged and/or defective items:
- Please reach out to email@example.com as soon as possible
- Please include the order number, the style number, and the size/color
- Please send along photos of where the damage/defect is
- We can send you out a replacement if we still have the item in stock, or offer merchandise credit onto an e-gift card
If the tracking information shows that your package was delivered but you have yet to receive it, please be sure to follow the below steps:
- Check in/around your house
- Check in/around your mailbox
- Check with family members, roommates, and neighbors
- Check with your local post office
If you still do not have your order package, we will need to open up a lost package investigation on your behalf. Please e-mail or call us with your Sail to Sable Order Confirmation Number ASAP! We will confirm your shipping address, and reach out to FedEx/Smartpost/USPS to open a lost package case. They will either be able to recover the package and deliver it to you, or they will deem the package lost. In the event it is lost, we will file a claim with the shipper and we will resend your items (as long as they are still in stock!) or offer you a refund. We will work to resolve the situation as quickly as possible, but it can take a few days!
We hope this information helps! If you have any other questions about our policies, please feel free to shoot us an e-mail at firstname.lastname@example.org. You can also give us a call at (203)-422-6000 and any member of our team would be more than happy to help. We are open Monday through Friday, 9:00 am – 5:00 pm EST.
Thanks, and happy shopping!
The Sail to Sable Team