customer support

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Inspired by our founder's roots in Connecticut and upbringing vacationing in classic beach resorts dotted along the eastern seaboard, Jennifer aptly named the brand after coastal communities on the East Coast. The brand boasts classic designs that incorporate timeless elements of clean stripes, bold hues, upscale fabrics and bright trims.

As much as we love our prodcuts, we understand that not everything our customers buy is going to work out perfectly. Such a bummer!

Please go to https://sailtosable.returnly.com to begin your return using the 6-digit customer PO number provided in your order confirmation email

Before you buy, please know that pre-ordered pieces cannot be cancelled after you purchase, and are eligible for exchange only. Details of when pre-ordered pieces are expected to ship will be outlined in the product's description and/or emailed to you from our customer care team.

Our warehouse works very hard to get your orders out as quickly as possible, so we are unable to edit orders after they are placed! If the item has not shipped out yet, we might be able to cancel your order. Pre-ordered items are not eligible for order cancellations at this time.

Orders placed online through our website typically ship out within 1-2 business days! It can take a bit longer during periods of high volume such as promotional sales and holidays.

Please review our general measurements to help you select the best size! We're happy to help you find the perfect fit, so don't hesitate to reach out to orders@sailtosable.com for further assistance.

We would love to hear from you!

E-mail: orders@sailtosable.com

Office: 475-201-1761

Our phone lines are open Monday through Friday 9:00 am - 5:00 pm EST
Please include as much information as possible in your emails, so that we can better assist you.

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